Terms of Service

Last updated September 21, 2026. Ride Digital, LLC d/b/a RIDE Marketing Group.

Master Terms of Service

These Terms of Service govern all services provided by Ride Digital, LLC, a Washington limited liability company doing business as RIDE Marketing Group ("RIDE," "we," "us"), to the business that purchases them ("Client," "you"). They apply to Services purchased through any RIDE website, including ridemarketinggroup.com and ridedigitalsystems.com (the "Sites"), and through any RIDE checkout, proposal, or invoice. Please read them carefully. They include a limitation of liability, a waiver of jury trial, and a one-year limit on bringing claims.

1. Definitions

• Agreement means these Master Terms, the Plan Schedule for each plan you purchase, any Order Form, and the Privacy Policy, together.
• Plan means a service package you purchase, including the RIDE Systems Plan, a Full-Service Plan, the Website Continuation Plan, or a Project.
• Plan Schedule means the additional terms that apply to a specific Plan.
• Order Form means any checkout page, proposal, invoice, or written quote you accept that states a Plan, price, or scope.
• Services means everything RIDE provides under a Plan.
• Client Materials means content, trademarks, logos, photos, video, text, customer data, and lead data you provide or that is generated by your customers through the Services.
• RIDE Materials means RIDE's templates, frameworks, designs, code, website builds, automations, workflows, prompts, AI agent configurations, snapshots, scripts, and know-how, including anything we develop or customize while serving you.
• Third-Party Platforms means services we do not own that the Services depend on, including the Marketing Toolbox platform provider, Google, Meta, Yext and other listing networks, telecom and SMS carriers, AI model providers, and payment processors.
• Business Day means Monday to Friday, excluding US federal holidays.

2. How the Agreement is structured

2.1 Master Terms apply to every Plan. These Master Terms apply to all Services.

2.2 Plan Schedules apply only to their Plan. Each Plan Schedule applies only while you are subscribed to that Plan. Terms in a Plan Schedule you have not purchased do not apply to you.

2.3 Order of precedence. If documents conflict, this order controls: (a) the Order Form, but only for price, scope, and term; (b) the Plan Schedule; (c) these Master Terms; (d) the Privacy Policy. Nothing on the Sites, ads, videos, or sales calls adds to or changes the Agreement unless it appears in one of these documents.

2.4 Multiple Plans. If you hold more than one Plan, each Plan Schedule applies to its own Services. Canceling one Plan does not cancel another unless you say so in writing.

3. Acceptance

3.1 How you accept. You accept this Agreement by (a) checking the acceptance box at checkout, (b) signing or accepting an Order Form, (c) paying an invoice that references these Terms, or (d) using the Services. Each method is a binding electronic signature under the federal E-SIGN Act and Washington's Uniform Electronic Transactions Act.

3.2 Authority. The person accepting confirms they are at least 18 and have authority to bind the Client business.

3.3 Business use only. The Services are sold to businesses for business purposes, not to consumers for personal or household use.

3.4 Records. RIDE keeps records of your acceptance, including date, time, IP address, and the version of these Terms accepted. You agree these records are admissible evidence of acceptance.

4. Changes to these Terms

4.1 Updates. RIDE may update these Terms. For material changes, we will email the address on your account at least 30 days before the change takes effect and post the new version with its effective date.

4.2 Your options. If you do not agree to a material change, you may cancel before it takes effect under your Plan's cancellation terms, and the prior version applies until your cancellation is effective. Continuing to use the Services after the effective date means you accept the change.

4.3 Exception. A change required by law or by a Third-Party Platform may take effect sooner, with notice as soon as practical.

5. Fees and payment

5.1 Fees. You agree to pay the fees stated in your Order Form and Plan Schedule. All fees are in US dollars.

5.2 Recurring billing authorization. For recurring Plans, you authorize RIDE and its payment processor to charge your card or bank account (ACH) automatically on each billing date until your Plan is canceled under its Plan Schedule. The first charge occurs at checkout or on the start date in your Order Form, and each later charge on the same day of each following month.

5.3 Usage-based fees. Some Services carry usage charges, such as AI call minutes, SMS and MMS messages, phone numbers, and email sends. These are billed as stated in your Plan Schedule and are separate from your base fee.

5.4 Advertising spend. Advertising spend is never included in RIDE's fees. You pay ad platforms such as Meta and Google directly, using your own payment method on your own ad accounts.

5.5 Invoices. Invoiced amounts are due on receipt unless the invoice states otherwise.

5.6 Taxes. Fees exclude taxes. You pay all sales, use, and similar taxes on the Services, other than taxes on RIDE's own income, property, and employees.

5.7 Billing information. Keep your billing and contact details current. RIDE is not responsible for missed notices sent to an outdated email address you provided.

6. Failed payments and suspension

6.1 Retries. If a payment fails, we will notify you and retry. You have 7 days to update your payment method.

6.2 Suspension. If payment is still outstanding after 7 days, RIDE may suspend Services, including pausing your AI receptionist, turning off automations, and taking your website offline, until the balance is paid.

6.3 Termination for non-payment. If payment is outstanding after 30 days, RIDE may terminate your Plan. Amounts owed remain due.

6.4 Collection costs. If RIDE must take steps to collect overdue amounts, you agree to pay reasonable costs of collection, including collection agency and attorney fees.

7. Refunds

7.1 No refunds for time already billed. Fees are for access to the Services for the billing period. Except where a Plan Schedule or written guarantee says otherwise, fees are non-refundable and are not prorated for partial months or unused Services.

7.2 Written guarantees. Any guarantee RIDE offers applies only if it is stated in writing on the Order Form or Plan Schedule, and only on the conditions stated there.

8. Payment disputes and chargebacks

8.1 Contact us first. Before disputing any charge with your bank or card issuer, you agree to email support@ridemarketinggroup.com and give RIDE 10 Business Days to resolve the issue. Most billing questions are resolved within one day.

8.2 Effect of a chargeback. Filing a chargeback or payment reversal without first following Section 8.1 is a material breach. RIDE may immediately suspend all Services and access while the dispute is open.

8.3 Evidence. You agree RIDE may submit this Agreement, your acceptance record, your use of the Services, and communications with you to your card issuer as evidence.

8.4 Amounts still owed. A chargeback does not cancel amounts you owe for Services already provided. If the dispute is decided against RIDE, you remain liable for the fees for Services delivered up to the date of the dispute, plus reasonable costs of recovery, including collection and attorney fees.

9. Your responsibilities

9.1 Access. You will give RIDE, and contractors working for RIDE, the account access needed to deliver your Plan, such as your Google Business Profile, domain registrar, ad accounts, and social pages. You keep ownership of those accounts.

9.2 Content and information. You will provide accurate business information, content, photos, pricing, service areas, and licensing details, and keep them current. RIDE relies on what you provide and is not responsible for errors caused by inaccurate or incomplete information.

9.3 Review and approval. You are responsible for reviewing and approving content published under your name, including website copy, ads, listings, review replies, and anything your AI receptionist is set up to say. Content you approve, or that is published under Section 9.4, is treated as approved by you.

9.4 Response time. If RIDE asks you to approve something and you do not respond within 10 Business Days, RIDE may publish it as built, or pause the affected work until you respond. Delays you cause extend any delivery timeline by the same amount and do not pause your billing.

9.5 Licenses and claims. You are responsible for holding any licenses, bonds, and insurance your trade requires, and for the truth of any claims you ask RIDE to publish about your business, such as "licensed and insured," pricing, guarantees, or reviews.

9.6 Your customers. You are responsible for your relationship with your customers, including quotes, scheduling, work performed, warranties, and complaints. RIDE is not a party to any agreement between you and your customers.

10. Acceptable use

You will not use the Services to:

• send messages, calls, or emails to anyone who has not given the consent required by law, including using purchased, rented, or scraped contact lists for texting or automated calling;
• publish false, misleading, or deceptive content, including fake reviews or reviews you paid for without proper disclosure;
• infringe anyone's copyright, trademark, privacy, or publicity rights;
• violate the policies of any Third-Party Platform, including Meta, Google, and carrier messaging rules;
• promote illegal products or services, or any business RIDE reasonably considers unlawful or harmful;
• attempt to copy, reverse engineer, resell, or sublicense RIDE Materials or the Marketing Toolbox.

RIDE may suspend Services immediately, without prior notice, if it reasonably believes you are in breach of this Section or that continued service exposes RIDE or a Third-Party Platform account to legal or policy risk. Suspension does not pause your fees.

11. Third-Party Platforms

11.1 Dependence. The Services rely on Third-Party Platforms. Their terms apply to your use of them, and RIDE does not control them.

11.2 Changes outside RIDE's control. Third-Party Platforms may change features, pricing, approval rules, algorithms, or policies, or may suspend or restrict accounts. RIDE is not liable for these changes or their effect on your results, including ad disapprovals, account restrictions, listing rejections, delayed messaging registration, or ranking changes. RIDE will make reasonable efforts to adapt the Services.

11.3 Pass-through costs. If a Third-Party Platform materially raises the cost of a component of your Plan, RIDE may adjust related usage fees with 30 days' notice.

11.4 Account actions. RIDE is not responsible if a Third-Party Platform suspends or restricts an account you own, unless the suspension was caused by RIDE's breach of this Agreement.

12. Ownership and license

12.1 What you own. You keep all ownership of Client Materials, your domain names registered in your name, your customer and lead data, and accounts registered to you, including your Google Business Profile, ad accounts, and social pages.

12.2 What RIDE owns. RIDE keeps all ownership of RIDE Materials, including anything developed or customized for you. Nothing in this Agreement is a work-for-hire arrangement or transfers RIDE Materials to you, unless a Plan Schedule or Order Form expressly says a specific deliverable transfers.

12.3 Your license to use the Services. While your Plan is active and paid, RIDE grants you a limited, non-exclusive, non-transferable license to use the RIDE Materials deployed for you, including your website and systems, for your own business.

12.4 License you give RIDE. You grant RIDE a non-exclusive, royalty-free license to use, copy, modify, publish, and display Client Materials only to provide the Services, including creating ads, websites, listings, and AI receptionist responses.

12.5 What you keep when you leave. On termination, you keep Client Materials, your domain, your customer and lead data (subject to Section 15), your owned platform accounts, and final advertising creative produced for you. Website and system transfer rules are set by your Plan Schedule.

12.6 Domains RIDE registered for you. If RIDE registered a domain on your behalf, RIDE will transfer it to you on request once all amounts owed are paid.

12.7 Feedback. RIDE may use any suggestions you give about the Services without obligation to you.

13. Portfolio, testimonials, and publicity

13.1 Portfolio. RIDE may display work created for you, your business name, and your logo in its portfolio, website, case studies, and advertising, including on social media.

13.2 Results. RIDE may publish performance results from your account in case studies. RIDE will not publish your customers' personal information.

13.3 Opting out. You can limit or end this permission at any time by emailing us. RIDE will stop new uses within 30 days. Materials already printed or paid ads already running may complete their run.

13.4 Testimonials. RIDE will only publish a testimonial from you with your permission, and will present it accurately and in line with FTC endorsement rules.

14. Confidentiality

14.1 Confidential Information. Each party may receive non-public information from the other, including pricing, customer lists, sales data, processes, scripts, AI prompts, and strategies ("Confidential Information").

14.2 Obligations. Each party will use the other's Confidential Information only to perform this Agreement, protect it with at least reasonable care, and share it only with employees and contractors who need it and are bound by similar duties.

14.3 Exclusions. Confidential Information does not include information that is public through no fault of the receiving party, was already known to it, was independently developed, or was received from a third party without a duty of confidence.

14.4 Required disclosure. A party may disclose Confidential Information if required by law or court order, after giving the other party notice where legally allowed.

14.5 Remedies. Unauthorized disclosure may cause harm that money alone cannot fix, so either party may seek an injunction in addition to other remedies.

14.6 Duration. These duties last during the Agreement and for 3 years after, and for trade secrets, as long as they remain trade secrets.

15. Data

15.1 Roles. For data about your customers and leads that flows through the Services, you are the business responsible for that data, and RIDE acts as your service provider. RIDE processes it only to provide the Services, as described in the Privacy Policy.

15.2 Your obligations. You are responsible for having a lawful basis and all required notices and consents to collect your customers' data and to contact them, including through the Services.

15.3 Security. RIDE uses reasonable administrative, technical, and physical safeguards. No system is perfectly secure, and RIDE will notify you without unreasonable delay if it becomes aware of a security incident affecting your data.

15.4 Aggregated data. RIDE may use de-identified, aggregated data (for example, average response times or booking rates across clients) to improve and market the Services. It will not identify you or your customers.

15.5 Data export after termination. You have 30 days after termination to request an export of your contacts, leads, and conversation history in a standard format. After 30 days, RIDE may delete your data and has no duty to keep or provide it, except where the law requires otherwise.

16. No guaranteed results and disclaimers

16.1 No guarantee of results. Marketing results depend on factors RIDE does not control, including your market, competition, pricing, reviews, ad budget, how quickly you respond to leads, and Third-Party Platform algorithms. RIDE does not guarantee any number of leads, calls, bookings, rankings, reviews, or revenue. Examples, case studies, and projections are illustrations, not promises.

16.2 What RIDE does promise. RIDE will perform the Services in a professional and workmanlike manner, consistent with the description in your Plan Schedule.

16.3 Disclaimer. Except as stated in Section 16.2, the Services are provided "as is" and "as available." To the fullest extent allowed by law, RIDE disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. RIDE does not warrant that the Services will be uninterrupted or error-free.

17. Limitation of liability

17.1 Excluded damages. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost jobs, lost data, or business interruption, even if told they were possible.

17.2 Cap. RIDE's total liability for all claims arising from this Agreement is limited to the fees you paid RIDE for the affected Plan in the 3 months before the event giving rise to the claim.

17.3 Exceptions. The limits in this Section do not apply to your payment obligations, your indemnity duties under Section 18, or either party's gross negligence, fraud, or willful misconduct.

17.4 Basis of the bargain. You agree these limits are a fair allocation of risk and are reflected in RIDE's pricing.

18. Indemnity

You will defend, indemnify, and hold harmless RIDE and its owners, employees, and contractors against third-party claims, fines, and costs, including reasonable attorney fees, arising from:

• Client Materials, or content published at your direction or with your approval;
• your messages, calls, and contact lists, including any claim under the Telephone Consumer Protection Act, state telemarketing and texting laws, CAN-SPAM, or call recording laws;
• your ad campaigns, budgets, and ad content;
• the work you perform for your customers, and any quote, commitment, or booking made on your behalf through the Services;
• your breach of this Agreement or of any law.

RIDE will give you prompt notice of the claim and reasonable cooperation, at your expense.

19. Termination

19.1 How Plans end. How and when you may cancel is set by your Plan Schedule.

19.2 Termination for breach. Either party may terminate a Plan if the other materially breaches this Agreement and does not cure the breach within 30 days after written notice. Non-payment is governed by Section 6.

19.3 Immediate termination. RIDE may terminate immediately on written notice if you breach Section 10, commit fraud, or become insolvent.

19.4 Effect of termination. On termination: (a) all amounts owed become due; (b) your license to RIDE Materials ends; (c) RIDE's access to your owned accounts ends, and you should remove RIDE's access; (d) website and system handling follows your Plan Schedule; (e) data export follows Section 15.5.

19.5 Survival. Sections on payment, ownership, confidentiality, data, disclaimers, limitation of liability, indemnity, disputes, and general terms survive termination.

20. Disputes and general terms

20.1 Talk first. Before filing any claim, the complaining party will email a written description of the dispute, and both parties will try in good faith to resolve it for 30 days.

20.2 Governing law and venue. Washington law governs this Agreement, without regard to conflict-of-law rules. Any lawsuit must be brought in the state or federal courts located in Pierce County, Washington, and both parties consent to that jurisdiction. Either party may use small claims court for claims within its limits.

20.3 Jury waiver. To the extent allowed by law, both parties waive trial by jury.

20.4 Time limit. Any claim must be brought within 1 year after it arises, or it is permanently barred, to the extent allowed by law.

20.5 Attorney fees. In any action to enforce this Agreement, the prevailing party may recover its reasonable attorney fees and costs.

20.6 Communications and notices. Support requests go to support@ridemarketinggroup.com. Office hours are 9am to 5pm Pacific, Monday to Friday. Formal notices (cancellation, breach, disputes) must be in writing by email: to RIDE at support@ridemarketinggroup.com and to you at the email on your account. Email notices are effective when sent, unless a bounce is received.

20.7 Independent contractors. The parties are independent contractors. Neither can bind the other.

20.8 Subcontractors. RIDE may use employees, contractors, and vendors to perform the Services and remains responsible for their work under this Agreement.

20.9 Non-solicitation. During your Plan and for 12 months after, you will not directly hire or engage any RIDE employee or contractor who worked on your account without RIDE's written consent.

20.10 Assignment. You may not assign this Agreement without RIDE's written consent. RIDE may assign it to an affiliate or to a successor in a merger, acquisition, or sale of assets, with notice to you.

20.11 Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including outages of Third-Party Platforms, carrier or internet failures, natural disasters, and government action. Payment obligations are not excused.

20.12 Entire agreement. This Agreement is the entire agreement about its subject and replaces all prior proposals, statements, and understandings.

20.13 Severability and waiver. If a provision is unenforceable, it will be enforced to the maximum extent allowed and the rest remains in effect. Not enforcing a provision is not a waiver of it.

20.14 Headings. Headings are for convenience only.

Schedule A: Full-Service Plans

This Schedule applies only to Full-Service Plans, meaning retainers for SEO, managed advertising, website design and development, content, and ongoing marketing management, as stated on your Order Form.

A1. Term and renewal

A1.1 Initial Term. Your Plan runs for the Initial Term stated on your Order Form.

A1.2 Renewal. After the Initial Term, your Plan continues month to month until either party gives 60 days' written notice to end it.

A1.3 Commitment. You are committing to the full Initial Term. If you end the Plan before the Initial Term is complete, other than for RIDE's uncured material breach, the fees for the remaining months of the Initial Term become due. No refunds or prorated amounts are given for unused months.

A2. Managed advertising

A2.1 What RIDE does. Where your Order Form includes managed ads, RIDE plans, builds, launches, monitors, and optimizes campaigns on the platforms listed.

A2.2 Access. You will give RIDE continuous administrator or partner access to your ad accounts, analytics, and tracking tools, and keep a valid payment method on each ad account. Campaigns paused because an ad account payment failed are not a breach by RIDE.

A2.3 Ad spend. Ad spend is set in your Order Form or agreed by email, paid by you directly to the platform, and is separate from RIDE's management fee.

A2.4 Lead follow-up. Ad results depend on how leads are handled. You agree to use the Marketing Toolbox, or another system RIDE approves, to capture and follow up with leads.

A3. Website design projects

A3.1 Revisions. Each website project includes up to 2 rounds of revisions after the first draft. Revisions refine design, layout, content, images, colors, and functions within the original scope.

A3.2 Revision window. Submit revision requests within 10 Business Days of receiving a draft. If none are received, the draft is treated as approved.

A3.3 Out-of-scope requests. New pages, major redesigns, custom functions, major rewrites, and third-party integrations are outside scope and are quoted separately under Schedule D.

A3.4 Updates after launch. While on an active monthly Plan, reasonable minor updates are included, such as changing text or images, hours, contact details, pricing, service descriptions, testimonials, team members, portfolio items, forms, or minor layout adjustments. RIDE decides in good faith whether a request is a minor update or new work.

A3.5 Website ownership. Whether a website transfers to you at the end of the Plan is stated on your Order Form. If the Order Form does not state that the website transfers, it is provided as part of the service and follows the rules in Schedule B, Section B7.

A4. Search and listings

Rankings, map pack positions, and AI search mentions depend on search engine algorithms and competitors. RIDE does not guarantee any ranking or position.

Schedule B: RIDE Systems Plan

This Schedule applies only to clients subscribed to the RIDE Systems Plan, the plan offered at ridedigitalsystems.com and previously marketed as RIDE Dispatch. Schedule A does not apply to this Plan.

B1. What the Plan includes

The RIDE Systems Plan is one connected system. It includes:

The exact features are described on ridedigitalsystems.com and at checkout. RIDE may improve, replace, or change features and underlying vendors, as long as the Plan's core functions stay materially the same.

B2. Fees

B2.1 Base fee. $497 per month, billed monthly in advance, unless your Order Form states a different price. No setup fee.

B2.2 Usage fees. AI receptionist minutes, SMS and MMS messages, and phone numbers are billed monthly based on use at the rates shown on your Order Form or in your account. RIDE may change usage rates with 30 days' notice.

B2.3 Ad spend. Ad spend is not included and is paid by you directly to Meta, Google, or other platforms.

B2.4 Price changes. RIDE may change the base fee with at least 30 days' notice by email. The new price applies from your first billing date after the notice period. You may cancel before then.

B3. No contract and cancellation

B3.1 Month to month. There is no minimum term. Your Plan renews each month until canceled.

B3.2 How to cancel. Email support@ridemarketinggroup.com, or use the cancellation option in your account if available, to give at least 30 days' written notice. Your Plan ends at the end of the first billing period that ends at least 30 days after RIDE receives your notice. You keep full service, and continue to be billed, until then.

B3.3 No partial refunds. Fees already paid are not refunded or prorated.

B3.4 At cancellation. On the effective date, the AI receptionist, automations, listings management, and website are turned off, unless you move to the Website Continuation Plan under Schedule C. Your data export rights under Master Terms Section 15.5 apply.

B4. Onboarding and go-live

B4.1 Timeline. RIDE will begin setup after payment and a completed onboarding form. Any go-live estimate is a target, not a guarantee.

B4.2 What pauses the clock. The timeline pauses while RIDE is waiting on you, including missing information, account access, content, carrier registration details, or approvals. Master Terms Section 9.4 applies: if you do not respond to a preview within 10 Business Days, RIDE may launch it as built.

B4.3 Billing during onboarding. Billing starts at checkout and is not paused while onboarding is in progress.

B5. AI receptionist

B5.1 It is AI. Your AI receptionist is an automated system powered by third-party AI models. It will identify itself as an AI assistant to callers and texters where required by law or platform rules. You will not instruct it to claim to be a human.

B5.2 Accuracy. AI can make mistakes, misunderstand callers, or give incomplete answers. You are responsible for reviewing and approving its knowledge base, including services, service areas, pricing, hours, and policies, and for telling RIDE when anything changes.

B5.3 No authority beyond what you set. The AI receptionist only quotes prices, offers promotions, or makes commitments you have approved in its knowledge base. You are responsible for honoring bookings it makes on your calendar. RIDE is not liable for lost jobs, missed calls, or customer disputes arising from its responses.

B5.4 Not for emergencies. The AI receptionist is not an emergency service and must not be set up to give safety, medical, or legal advice. You must give callers a way to reach you directly for urgent matters.

B5.5 Recording and transcripts. Calls and messages may be recorded and transcribed to operate the Services. Some states, including Washington, require the consent of every party to a recorded call. RIDE configures a recording notice by default. You are responsible for keeping it on and for complying with the recording laws of the states you operate in.

B6. Texting and calling compliance

B6.1 Who is the sender. Messages and calls made through the Plan are sent on your behalf and under your business name. You are the sender for legal purposes.

B6.2 Consent. You will only text or place automated calls to people who have given the consent required by law, such as someone who contacted you first, submitted a form with a consent checkbox, or is an existing customer who agreed to receive messages. You will not upload purchased, rented, or scraped lists for texting or automated calling.

B6.3 Opt-outs. The system honors STOP and similar opt-out replies automatically. You will not re-add or message anyone who has opted out.

B6.4 Carrier registration. US carriers require business texting registration (A2P 10DLC). You will provide accurate business details for registration. Carriers, not RIDE, approve or reject registration and set timelines. Texting may be limited until approval.

B6.5 Quiet hours. Marketing messages are sent only within the hours allowed by law in the recipient's time zone.

B7. Your website is part of your plan

B7.1 Service, not a purchase. Your website is built, hosted, and maintained by RIDE as part of the Plan, the way your number is part of your phone plan. No separate website purchase price is charged, and the monthly fee reflects this.

B7.2 When you cancel. At the end of your final paid month, the website is taken offline unless you move to the Website Continuation Plan. The design, build, code, and configuration are RIDE Materials and do not transfer to you. RIDE will not export, migrate, or hand over website files.

B7.3 What you keep. You keep your domain name, all content you supplied, all lead and customer data (subject to Section 15.5), and your Google Business Profile and other accounts in your name. RIDE will release your domain and cooperate in pointing it wherever you choose.

B7.4 Reactivation. If your website is taken offline and you later return, RIDE may charge for a new build at current rates.

B8. Listings and reviews

B8.1 Third-party network. Listings are distributed through a third-party listings network. Each directory decides whether and when to accept updates.

B8.2 After cancellation. When the Plan ends, RIDE stops managing your listings. Listings pushed through the network may stop updating, and some directories may revert to earlier or unverified information. You are responsible for maintaining listings after cancellation.

B8.3 Reviews. RIDE sends review requests only to your real customers and never offers incentives, filters out unhappy customers before they can review, or posts fake reviews. Automated review replies follow the tone you approve.

B9. Ad Launcher

B9.1 What RIDE does. RIDE sets up your ad accounts, tracking, and your first set of ads, ready for you to launch.

B9.2 What RIDE does not do. RIDE does not manage, monitor, optimize, or report on your campaigns under this Plan. You choose whether to launch, and you set and pay your budget.

B9.3 Platform approval. Ad platforms decide whether ads and accounts are approved. RIDE does not guarantee approval, delivery, or results.

B9.4 Managed ads. If you want RIDE to run your ads, that is a separate service under Schedule A.

B10. Marketing Toolbox

B10.1 License. Your access to the Marketing Toolbox is a license under Master Terms Section 12.3, for your own business only. You may not resell it or give access to another business.

B10.2 Users. You are responsible for everyone you give login access to and for keeping passwords secure.

B11. Support

Support is by email at support@ridemarketinggroup.com during office hours. RIDE aims to reply within 3 Business Days.

B12. No territory exclusivity

RIDE may provide the same Plan to other businesses, including competitors in your trade and service area.

Schedule C: Website Continuation Plan

This Schedule applies only to clients who move to the Website Continuation Plan when canceling a Plan that includes a website.

C1. Eligibility. The Continuation Plan is available to clients canceling the RIDE Systems Plan or a Full-Service Plan that includes a RIDE-hosted website. You must request it before or at the time your cancellation takes effect. It is not sold as a standalone plan.

C2. Fee. $297 per month, billed monthly in advance, plus usage fees for text messages and phone numbers under Schedule B, Section B2.2.

C3. What stays on. Everything in the RIDE Systems Plan except the two components listed in C4, including:

• Your conversion website: hosting, uptime, security updates, and minor updates under Schedule A, Section A3.4
• Listings distribution and review requests and replies
• The Marketing Toolbox, including CRM, calendar, and inbox
• Automations and automated text and email follow-up

C4. What turns off.

• The AI receptionist, including AI call answering, AI conversations, and AI qualifying and booking
• The Ad Launcher

C5. Term. Month to month. Cancel under the same process as Schedule B, Section B3. When the Continuation Plan ends, your website is taken offline and Schedule B, Section B7 applies.

C6. Returning to a full Plan. You can upgrade back to the RIDE Systems Plan at the current price at any time. Your website and data carry over.

Schedule D: Projects and Hourly Work

This Schedule applies to one-off projects and to any work outside the scope of your Plan.

D1. Quotes. Projects are quoted in writing. The quote states the scope, price, payment schedule, and whether any deliverable transfers to you.

D2. Deposits. Unless the quote says otherwise, 50% is due before work starts and the balance is due on delivery. Deposits are non-refundable once work has started.

D3. Hourly work. Out-of-scope requests are billed at RIDE's hourly rate of $200 per hour, in 30-minute increments. RIDE may change this rate with 30 days' notice.

D4. Written approval first. RIDE will not perform billable additional work until you approve it in writing. Email is enough. If the total cannot be estimated in advance, RIDE will give a range and notify you before exceeding it.

D5. Transfer on payment. Where a quote says a deliverable transfers to you, ownership transfers only after full payment.